CourseKata Page Won't Load

Page Won't Load or Button Doesn't Work


Page Won't Load / Button Doesn't Work

The problem: 

  1. You click on a page in CourseKata and the content won't load (page won't load)
  2. You click on a button in CourseKata and nothing happens (button doesn't work)

What to try: 

Note: the suggestions below assume that you are using Google Chrome.  If you are using a browser other than Chrome, the steps may be slightly different. We only support Chrome at the moment.  

Update Chrome

  1. In Chrome, go to this address: chrome://settings/help
  2. Copy the Chrome version number down after it finishes updating

Turn cookies on

  1. In Chrome, go to this address: chrome://settings/help
  2. Under "Privacy and security," click Site settings.
  3. Click Cookies.
  4. From here, you can turn on cookies: Next to "Blocked," turn on the switch.

Clear cache

  1. Go to the page that wasn’t working
  2. From the Chrome menu at the top, click View | Developer | Javascript console. If you don’t see this you can use a hotkey to open it: Press Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS) to jump straight into the Console panel.
  3. Click and hold the refresh button and a menu should appear. Click "Empty cache and hard reload"




Try it out

  1. Hopefully at this point everything works. But if not we need to record the error. Some red text will probably appear in the console we opened up. Note: if you have navigated away from the page, go back to the page that wasn't working and reopen the Javascript console by following Step 2 from above. 
  2. Take a screenshot that shows the page and the red error message in the console.
  3. Email the Chrome version number and the screenshot back to us


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