Not Connecting to Server

Not Connecting to Server

If you hit the "Connect" button for the R coding exercise windows but it will not connect to the server, please note the following:
  1. This error should be rare and should not persist for more than a few minutes.
  2. Please do not continue to hit "Connect" or "refresh" the page in that time as it restarts the server connection process each time.

Other Recommendations

  1. allow cookies in your browser 
  2. check that your internet browser is updated to its most recent version
  3. log out then log back into your LMS (e.g., Canvas, Moodle, etc.)
  4. try the exercises on a different browser (e.g., Firefox, Safari, etc.)
  5. check that your computer operating system is updated to its most recent version
  6. try the exercises on a different computer

Submit a Ticket 

Still having issues?

If you notice that the problem is persisting after more than 5 minutes of no connection then please forward us a screenshot of the page and we will investigate what may be causing the issue.
  1. Send us an email:  studentsupport@coursekata.zohodesk.com
  2. Or, submit a ticket from within the textbook by clicking the support icon.

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